Refund policy

Crew Blank supplies workwear, uniforms and PPE to professional teams and businesses. All orders are placed and processed on business-to-business terms, and the conditions below apply equally to every order and every customer.

How to request a return

To initiate a return, contact info@crewblank.com and include:

  • Order ID or Purchase Order (PO)
  • Full name
  • Email address and phone number
  • Items to return (reference, colour, size)
  • Reason for return
  • Preferred resolution: refund or store credit

Return conditions

  • Return requests must be made within 14 days of delivery.
  • Once a return is authorised, the items must reach us within 14 days.
  • Items must be unused, unwashed and in original condition with original packaging.
  • Returns sent without prior authorisation cannot be accepted.
  • Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
  • Original shipping costs are non-refundable.

Non-returnable items

We do not accept returns for:

  • Personalised or custom-made products
  • Used or washed items
  • Discontinued items
  • Hygiene-sensitive products (underwear, footwear, masks and similar)
  • Sample orders (see definition below)

Sample orders

Sample orders are not eligible for return. A sample is defined as 1 unit per reference (model), colour and size, purchased exclusively for product evaluation prior to placing a bulk order. Orders that meet this condition are automatically treated as sample orders.

Restocking fee

A restocking fee of up to 20% may be applied depending on the condition of the returned items and the handling required.

Refunds

Refunds are processed after inspection and will include:

  • Item value
  • Minus any applicable restocking fee
  • Minus original shipping costs

Refunds are issued within 14 days of the return being approved, via the original payment method or as store credit.

Damaged or incorrect items

If you receive defective, damaged or incorrect items, contact info@crewblank.com within 48 hours of delivery and include:

  • Your order details
  • A description of the issue
  • Clear photos of the affected items

We will provide a replacement, store credit or refund as appropriate. This 48-hour window covers damage in transit and errors in the shipment, and is separate from the legal guarantee described below.

Legal guarantee of conformity

Independently of the return conditions above, every product we supply is covered by the legal guarantee that applies to the buyer under Spanish law. Where a product does not conform to the contract, the remedies are repair or replacement free of charge and, where neither is possible or proportionate, a price reduction or termination of the contract.

Business customers

Under Articles 336 and 342 of the Spanish Commercial Code, apparent defects or discrepancies in quantity or quality must be notified within four calendar days of receipt, and hidden defects within thirty calendar days of delivery.

Consumers

Where the buyer acts outside a trade, business or profession, Spanish consumer law applies. The legal guarantee of conformity runs for three years from delivery under Royal Legislative Decree 1/2007, as amended by Royal Decree-Law 7/2021, and the buyer also has fourteen calendar days from receipt to withdraw from the purchase without giving a reason, except for personalised goods and other categories excluded by law. Where these rights apply they take precedence over the conditions set out above, and no restocking fee is charged. To exercise either right, write to info@crewblank.com.

No guarantee covers normal wear and tear, damage caused by misuse or by not following the care and washing instructions, or alterations and decoration carried out by a third party.

Customs and international returns

For returns shipped from outside the European Union, any customs duties, import taxes or clearance fees will be deducted from the refund. These charges are set by local authorities and are beyond our control.

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Last updated: September 2026